Telehealth

Cayuga Virtual Care, available 7 days a week from 7 a.m. to 7 p.m. (closed December 25) allows you to receive care from a provider located elsewhere via your computer, tablet or smartphone to communicate with a provider about primary, specialty and urgent care needs. Video capability is required.

About

Providing you at-home medical appointments (ages 5+)

Cayuga Virtual Care allows you to receive care from a provider located elsewhere. You can use your computer, tablet or smartphone to communicate with a provider about primary, specialty and urgent care needs including evaluation of new symptoms, prescription refills, follow-up care and more. Ages 5+ and able to communicate. Parent present during appointment for anyone under 18 years of age. Video capability is required; patients unable to connect to video are advised to have an in-person visit at Cayuga Immediate Care.

Appointments are $99 unless we participate with your insurance.

Key points about telemedicine

The telemedicine services in Cayuga Virtual Care provide a secure digital link for patients to have an in-home or off-site medical visit with their health care providers.

  • A smart phone, tablet or computer with video and webcam functions and an internet connection are needed to use telemedicine.
  • Telemedicine uses a two-way audio and high-definition video link so patients and providers can see each other and discuss a health concern.
  • Primary care and specialty care physicians, nurse practitioners and physician assistants at both Cayuga Health Partners, Cayuga Medical Center and Schuyler Hospital provide telemedicine services.

Virtual visits are conducted using a secure Zoom session.

Please be sure you have the Zoom application installed on your phone or computer before  your visit. Instructions for installing Zoom are located below. Please log into your visit a few minutes early to make sure your video and sound are working.

You will be placed in a waiting room until your provider is ready to join the appointment; please wait for the provider. While waiting, please turn on your video so we can better care for you. We will be with you as quickly as possible.

If you have difficulties logging into Zoom at the time of your visit, please call 607-319-5900 and let them know you are scheduled for a Virtual Care Appointment.

There is a link in the appointment details if you must cancel or reschedule your appointment. If you are taking medications, please be prepared to share a list with your provider during your visit. If you don’t have Zoom installed on your device, here are instructions on how to install:

If you are using a smart phone or tablet:

For iPad, iPhone or Mac product, please go to the App Store and Search > Zoom, then select “Get” and then install

For Android phones go to Google Play store. Search > Zoom and install

If you are using a computer, please go to www.zoom.us. To join a meeting, click “Join a Meeting” in the upper right corner Follow the prompts to join via your web browser or install the Zoom app on to your computer

[email protected] or 607-277-2365, option 6

How to contact Patient Billing – 607-882-0010

Additional information

what our patients are saying

“The staff and accommodations at Cayuga Birthplace are amazing!!! This is what it I imagine it would feel like to be a celebrity getting VIP treatment. I wish I could stay longer – even the food options are 5 Star! The amenities are great. Everything is clean and designed beautifully. Not a single complaint, only praises!”

“I have had many occasions visiting CMC for myself and family. We have never had a bad experience there at all. Last October I had surgery and the nurses were amazing especially my night nurse. Thank you to all CMC staff for doing what you do every day with a smile.”

“I have been a Hemo dialysis patient for almost Five years. Prior to dialysis and during dialysis I have had several trips to the ER, due to other health issues & was admitted to CMC more than a few times. Each and every time I’ve been there, whether in patient or out, I have been treated with respect, professionalism, and efficiency. I give this hospital 2 thumbs up!! Thank you CMC for taking care of me all these years!!”

“I have to say the last couple visits that I’ve had here have been wonderful. About a month ago I had an EGD and the staff were amazing! Explained everything in detail and made me feel at ease. I was very nervous and the nurse I had was very comforting. Tonight we had to take my son to the emergency room and they were awesome with him! We got right in. “