Convenient Care

A convenient care problem is any minor illness or injury that needs attention right away. When you need non-emergency care and your primary care physician is not available, we can care for you right here in Montour Falls.

Convenient Care Provider smiling under mask

About

What is Convenient Care?

Convenient care is a medical facility dedicated to the delivery of medical care outside of a hospital emergency department, on an unscheduled, walk-in basis. Convenient care centers are primarily used to treat patients who have an injury or illness that requires immediate care but is not serious enough to warrant a visit to an emergency department. Additionally, they are not designed to treat chronic health issues. Your primary care provider is still the best place for these types of issues. A convenient care problem is any minor illness or injury that needs attention right away. When you need non-emergency care and your primary care physician is not available, our convenient care providers can care for you. We do not take the place of your primary care physician, but work in cooperation with your physician.

On-site imaging and lab support our walk-in convenient care capabilities. The convenient care team can arrange these for you. We are managed by a team committed to the highest quality health care and customer service. Experienced physicians, nurses, physician assistants and nurse practitioners staff our center.

Deciding on the right place for care can be confusing. Use the guidelines below to help you decide:

  • Physicals for Sports, School or Work
  • Rashes/Seasonal Allergies
  • Colds/Coughs
  • Earache
  • Diarrhea
  • Flu Symptoms
  • Scrapes/Cuts
  • Minor Cuts
  • Strains and Sprains
  • Tick Bites
  • Genital Urinary Infections
  • Urinary Tract Infections

  • A nurse will determine the urgency of your chief complaint. Some patients have more urgent problems and may need to be seen immediately.
  • You may be placed directly in an exam room or you may be placed in the waiting room to wait for an exam room to become available
  • Once in the exam room, there may still be a waiting period before the provider examines you. However, you can expect that a staff member will check on you and your loved ones every twenty minutes while you wait. They will update you on your status to be seen and will also offer comfort measures as appropriate.
  • A health care provider will examine you. The provider discusses the treatment plan with you (the patient), and then carries it out.
  • Treatment plans may involve follow-up with a doctor’s office or the Emergency Department.
  • We see patients as efficiently as possible. Factors affecting your visit length include: the number of people ahead of you, the severity of their problems, and the type of testing needed to diagnose your problem such as lab or imaging services.
  • Please be aware that some patients in the waiting room may be waiting or scheduled for other services such as the lab or an imaging procedure, and are not necessarily an urgent care patient.
  • After your care is complete, the nurse will review your discharge paperwork and at-home care with you. This is a great time for questions and answers.
  • If you received lab work at your visit, you will be notified only if there is a positive result or if there will be a change in your treatment plan from what was originally prescribed. Please be advised that we do not call all lab results back. You may review the lab results via our patient portal.

  • List of current medications and dosage
  • Name/address of primary care physician
  • Name and phone number of pharmacy
  • Insurance card

  • Safety is a top priority for us. We have many processes in place that ensure the safest care for you or your loved one.
  • You can also expect to see our staff and providers wash their hands frequently. RN’s and providers should wash their hands before your physical exam and after your physical exam. They should also wear gloves when appropriate. If you have any questions or concerns about any of this during your visit, SPEAK UP. Talk to your nurse, provider or anyone in the clinic. Remember that this is your health and you have a right to know and question your health care!

HOURS

Monday–Friday: 7:30AM–5PM
220 Steuben St., Montour Falls

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what our patients are saying

“The staff and accommodations at Cayuga Birthplace are amazing!!! This is what it I imagine it would feel like to be a celebrity getting VIP treatment. I wish I could stay longer – even the food options are 5 Star! The amenities are great. Everything is clean and designed beautifully. Not a single complaint, only praises!”

Alina, Cayuga Birth Place

“I have to say the last couple visits that I’ve had here have been wonderful. About a month ago I had an EGD and the staff were amazing! Explained everything in detail and made me feel at ease. I was very nervous and the nurse I had was very comforting. Tonight we had to take my son to the emergency room and they were awesome with him! We got right in. “

Samantha, Emergency Department

“I have been a Hemo dialysis patient for almost Five years. Prior to dialysis and during dialysis I have had several trips to the ER, due to other health issues & was admitted to CMC more than a few times. Each and every time I’ve been there, whether in patient or out, I have been treated with respect, professionalism, and efficiency. I give this hospital 2 thumbs up!! Thank you CMC for taking care of me all these years!!”

Monique, Cayuga Cancer Center

“I have had many occasions visiting CMC for myself and family. We have never had a bad experience there at all. Last October I had surgery and the nurses were amazing especially my night nurse. Thank you to all CMC staff for doing what you do every day with a smile.”

Karen, Surgical Services
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