Cayuga Health will remain the region’s leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve.
Clinical Excellence & Recognition: Patient Satisfaction
Exceeding Expectations
Cayuga Health is committed to meet or exceed expectations and create an exceptional experience for patients and their families that result in industry leading levels of patient satisfaction. To monitor achievement of this goal, Cayuga Health measures patient satisfaction by using Press Ganey to survey our patients.
Ensuring Satisfaction
To measure the satisfaction of our patients, Cayuga Health contracts with Press Ganey a South Bend, Indiana-based health care company known for developing and distributing patient satisfaction surveys. Patients may receive a survey by mail, email or text. Press Ganey tabulates the results and the data is shared with the leadership and the management team for investigation and corrective action if needed.
Cayuga Medical Center’s quarterly overall patient satisfaction scores appear below:
what our patients are saying
“I have been a Hemo dialysis patient for almost Five years. Prior to dialysis and during dialysis I have had several trips to the ER, due to other health issues & was admitted to CMC more than a few times. Each and every time I’ve been there, whether in patient or out, I have been treated with respect, professionalism, and efficiency. I give this hospital 2 thumbs up!! Thank you CMC for taking care of me all these years!!”
“I have had many occasions visiting CMC for myself and family. We have never had a bad experience there at all. Last October I had surgery and the nurses were amazing especially my night nurse. Thank you to all CMC staff for doing what you do every day with a smile.”
“The staff and accommodations at Cayuga Birthplace are amazing!!! This is what it I imagine it would feel like to be a celebrity getting VIP treatment. I wish I could stay longer – even the food options are 5 Star! The amenities are great. Everything is clean and designed beautifully. Not a single complaint, only praises!”
“I have to say the last couple visits that I’ve had here have been wonderful. About a month ago I had an EGD and the staff were amazing! Explained everything in detail and made me feel at ease. I was very nervous and the nurse I had was very comforting. Tonight we had to take my son to the emergency room and they were awesome with him! We got right in. “
