We’re here to assist you before, during and after your visit to Cayuga Health. Find everything you need to make your visit as pleasant and comfortable as possible.
Patient Relations
Thank you for entrusting your care to us. People check into a hospital at a time when their needs are powerful. You want expertise to heal or palliate your sickness or injury, and also great compassion to help you feel calm and confident during your healing. At Cayuga Medical Center, we strive to deliver both expertise and compassion with dedication, excellence, and responsiveness.
We hope you will let our Patient and Guest Relations office help in any way we can so you may have a very positive experience at Cayuga Medical Center. We pledge to do our best work to live up to your trust.
Our Role
Being in the hospital, or having a loved one in the hospital, can be a very vulnerable experience. You may have needs that you don’t know exactly how to address.
In Patient and Guest Relations, we provide a friendly face and an advocate; someone you can talk to who can either resolve your need directly or can guide you to the people who can help. We want your experience with Cayuga Medical Center to be one of comfort and a sense that your needs are being attended to and addressed.
In addition to the highest-quality health care we believe you deserve:
These are Some of the Things we can do to Help you Have a Good Hospital Experience:
Before your stay:
- Provide information on area accommodations (see links below for online information)
During your stay:
- Facilitate communication and act as a liaison between you and the hospital staff
- Refer you to appropriate departments for specific needs
- Help you understand CMC’s policies and procedures
- Explore and resolve concerns
- Help to assure that the New York State Patients Bill of Rights is fully honored
- Through Caring Bridge help you set up a free personal web page to help family and friends stay informed of a patient’s progress
After your stay:
- Follow up on any questions, compliments, or concerns that may have arisen during the time you were a patient or guest at CMC
We can direct you to the appropriate department for these services:
- Special needs services such as services for the hearing, visual, or physically impaired
- Interpreters for languages other than English
- Advance directives and living wills (Social Work Department)
- Notary public in hospital
- Chaplain
- Lost and found, which is housed in our Security office. You may call them at 607-274-4422. (We will make every effort to locate a patient’s lost property, however, we are not responsible for lost or stolen property.)
Online links you might find helpful:
We’d Love to Hear your Thoughts
If we have succeeded in our goal to provide exceptional medical care, we would love to hear about it. We are always happy to share positive feedback from patients and families with our caregivers.
If in some way we have fallen short of that aim, we want to hear about that, too, so we can work to remedy any obstacles to our delivering the highest quality medical service to you.
We make every effort to resolve concerns immediately, and this is often possible. If not, we:
If you are a patient with us, when your stay is finished, you will receive a survey in the mail from Press Ganey, a company that evaluates patient satisfaction in our medical center. We are very grateful if you fill it out, as it helps guide us in our delivery of top-quality health care. We also welcome online feedback.
Contact Us
If we have succeeded in our goal to provide exceptional medical care, we would love to hear about it. We are always happy to share positive feedback from patients and families with our caregivers.
If in some way we have fallen short of that aim, we want to hear about that, too as feedback from our patients helps us identify ways to improve patient care. Please let us know about any comments or concerns.
Give us a call
607-274-4624
Send us a message
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Patients and their families may also direct any concerns or comments to our Customer Relations Specialist:
Cayuga Medical Center
Public Relations Office
101 Dates Drive
Ithaca, NY 14850
607-274-4498
You may also contact the Central Field Office of the New York State Department of Health at 1-800-804-5447 or The Joint Commission (TJC) at 1-800-994-6610.
Thank you for helping us to continually improve the services we provide to the community.
what our patients are saying
“I have had many occasions visiting CMC for myself and family. We have never had a bad experience there at all. Last October I had surgery and the nurses were amazing especially my night nurse. Thank you to all CMC staff for doing what you do every day with a smile.”
“I have to say the last couple visits that I’ve had here have been wonderful. About a month ago I had an EGD and the staff were amazing! Explained everything in detail and made me feel at ease. I was very nervous and the nurse I had was very comforting. Tonight we had to take my son to the emergency room and they were awesome with him! We got right in. “
“The staff and accommodations at Cayuga Birthplace are amazing!!! This is what it I imagine it would feel like to be a celebrity getting VIP treatment. I wish I could stay longer – even the food options are 5 Star! The amenities are great. Everything is clean and designed beautifully. Not a single complaint, only praises!”
“I have been a Hemo dialysis patient for almost Five years. Prior to dialysis and during dialysis I have had several trips to the ER, due to other health issues & was admitted to CMC more than a few times. Each and every time I’ve been there, whether in patient or out, I have been treated with respect, professionalism, and efficiency. I give this hospital 2 thumbs up!! Thank you CMC for taking care of me all these years!!”
