Urgent care is a medical facility dedicated to the delivery of medical care outside of a hospital emergency department, on an unscheduled, walk-in basis. Urgent care centers are primarily used to treat patient’s who have an injury or illness that requires immediate care but is not serious enough to warrant a visit to an emergency room. Additionally, they are not designed to treat chronic health issues or for wellness type care such as immunizations and physicals. Your primary care provider is still the best place for these types of issues. An urgent care problem is any minor illness or injury that needs attention right away. When you need non-emergency care and your primary care physician is not available, our urgent care services can care for you. We do not take the place of your primary care physician, but work in cooperation with your physician.

Urgent Care can be more costly than your physician’s office but less expensive than a visit to the emergency department.

On-site imaging supports our walk-in urgent care capabilities. The urgent care team can arrange this for you. We are managed by a team committed to the highest quality health care and customer service. Experienced physicians, nurses, physician assistants and nurse practitioners staff our centers. Deciding on the right place for care can be confusing. Use the guidelines below to help you decide.

• A nurse will determine the urgency of your chief complaint. Some patients have more urgent problems and may need to be seen immediately.
• Registration occurs after your arrival. Basic personal and insurance information is requested.
• Once determined, you may be placed directly in an exam room or you may be placed in the waiting room to wait for an exam room to become available
• Once in the exam room, there may still be a waiting period before the provider examines you. However, you can expect that a staff member will check on you and your loved ones every twenty minutes while you wait. They will update you on your status to be seen and will also offer comfort measures as appropriate.
• A health care provider will examine you. The provider discusses the treatment plan with you (the patient), and then carries it out.
• Treatments may involve follow-up with a doctor’s office or the Emergency Department.
• We see patients as efficiently as possible. Factors affecting your visit length include: the number of people ahead of you, the severity of their problems, and the type of testing needed to diagnose your problem, such as lab or imaging services.
• Please be aware that some patients in the waiting room may be waiting or scheduled for other services such as the lab or an imaging procedure, and are not necessarily here as an urgent care patient.
• After your care is complete, the RN will go over your discharge paperwork and at-home care with you. This is a great time for questions and answers.
• If you received lab work at your visit, you will be notified only if there is a positive result or if there will be a change in your treatment plan from what was originally prescribed. Please be advised that we do not call all lab results back.