Primary Care

Primary care providers specialize in prevention, detection, and treatment of illnesses; Internal Medicine primary care providers see adults and family medicine doctors and practitioners see all ages.

About

Primary care providers specialize in prevention, detection, and treatment of illnesses; Internal Medicine primary care providers see adults and family medicine doctors and practitioners see all ages. At Cayuga Health’s Primary Care Centers, we strive to help our patients maintain their health through preventive care and patient education. We diagnose and take care of patients with acute illnesses, and we help patients with chronic illnesses effectively manage their disease processes.

Our Quality Data: Physician Compare

Physician Compare is a tool created by the Centers for Medicare and Medicaid Services (CMS) which serves two purposes: “to provide information to help consumers make informed decisions about their health care, and to create clear incentives for physicians to perform well.” ¹ In order to do this, Physician Compare includes general information on health care professionals and group practices to help patients find providers. Once patients locate the appropriate provider, they can compare quality data from the Physician Quality Reporting System (PQRS), Electronic Prescribing (eRx) Incentive Program, Maintenance of Certification (MOC) Program Incentive, and Million Hearts®.

[1] “About Physician Compare: An Overview.” Centers for Medicare & Medicaid Services. N.p., 21 Apr. 2016. Web. 20 Feb. 2017.

Your Patient-Centered Medical Home

  • A system of care in which a team of health professionals work together to provide all of your health care needs using evidence based best practices.
  • The patient is the center of care and the most important part of the team.
  • Helps to improve communication through patient portal, electronic medical record, ability to communicate with other health care providers electronically, and care coordination when you call the office.

  • You are the center of your team.
  • Your primary care provider leads the team.
  • Nurses, medical assistants, patient care representatives, social workers, pharmacists, physical therapists, health educators, specialists, and medical facilities are also part of the team.

  • We explain your options of care and help you make decisions.
  • We help you obtain the appointments you need with us and with other offices/specialties.
  • We learn your health history and help you understand your condition or problem.
  • We are available when you need us. You can communicate with us by phone, patient portal or during an appointment. We have a provider available 24 hours per day, 7 days per week, if you have an urgent issue. If you have an emergency, please call 911.
  • We help coordinate your care. We assist in finding specialists, obtaining appointments, and sending your health history to them prior to the appointment.

WHAT YOU CAN DO:

  • Be in charge of your health.
  • Ask questions about your care.
  • Learn about your condition.
  • Follow your provider’s instructions.
  • Tell us when you don’t understand something or are upset about something.
  • Tell us if you have been to the emergency room, hospital or another provider.
  • Tell us about any changes in your condition and bring a list of all your medications/supplements to each appointment.

WHAT YOUR CARE TEAM WILL DO:

  • We will get to know you and update your records when you come in for a visit.
  • We will listen to your questions, concerns and fears.
  • We will communicate clearly with you and answer any questions you may have.
  • We will provide you with information about services in the community that may help you to learn more about your condition and stay healthy.
  • We will coordinate your care across all settings including specialists, behavioral health, hospitals, rehabilitation centers, and other facilities.

RESOURCES

CMA RESOURCES

Latest Primary Care News

Dryden Family Medicine to Join Cayuga Medical Associates in June

Published On: May 18, 2023

Cayuga Health Opening New Cortland Location

Published On: February 27, 2023

Schuyler Hospital Increasing Convenient Care Hours

Published On: April 18, 2022

Schuyler Hospital Receives $10,000 Donation from Watkins Glen-Montour Falls, Hector & Ovid Lions Clubs

Published On: March 11, 2021

Schuyler Hospital Ovid Clinic Closing for Renovations

Published On: August 24, 2018

Patient Portal

Published On: February 23, 2018

Schuyler Hospital’s Spaulding Office Adding Dorothy Elizabeth, PA-C, Dundee Office Consolidating Hours

Published On: January 10, 2018

June is Men’s Health Month

Published On: June 6, 2017

Schuyler Hospital Walk-in Clinic Moving Back to Montour Falls Primary Care Center

Published On: January 25, 2017

Schuyler Hospital Walk-in Clinic Moving Back to Montour Falls Primary Care Center

Published On: December 22, 2016

Ben Saks, DO, and Jenna Wilkens, PA-C, Teaming up at Schuyler Hospital Primary Care

Published On: September 27, 2016

Schuyler Hospital Changing Providers at Dundee Family Practice

Published On: September 6, 2016

what our patients are saying

“I have been a Hemo dialysis patient for almost Five years. Prior to dialysis and during dialysis I have had several trips to the ER, due to other health issues & was admitted to CMC more than a few times. Each and every time I’ve been there, whether in patient or out, I have been treated with respect, professionalism, and efficiency. I give this hospital 2 thumbs up!! Thank you CMC for taking care of me all these years!!”

Monique, Cayuga Cancer Center

“I have had many occasions visiting CMC for myself and family. We have never had a bad experience there at all. Last October I had surgery and the nurses were amazing especially my night nurse. Thank you to all CMC staff for doing what you do every day with a smile.”

Karen, Surgical Services

“The staff and accommodations at Cayuga Birthplace are amazing!!! This is what it I imagine it would feel like to be a celebrity getting VIP treatment. I wish I could stay longer – even the food options are 5 Star! The amenities are great. Everything is clean and designed beautifully. Not a single complaint, only praises!”

Alina, Cayuga Birth Place

“I have to say the last couple visits that I’ve had here have been wonderful. About a month ago I had an EGD and the staff were amazing! Explained everything in detail and made me feel at ease. I was very nervous and the nurse I had was very comforting. Tonight we had to take my son to the emergency room and they were awesome with him! We got right in. “

Samantha, Emergency Department
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