We understand that hospital billing can be very confusing. We’re here to walk you through the process, to answer your questions, and to help in any way we can. If you phone us, you will reach experienced and friendly people who want to help you find the information you need. We understand that when you are injured or ill, healing and recovery are your first priorities. We also know it is easy at times like this to forget, or be overwhelmed, by the business side of medical care. We are here to assist you in the process of settling your bill.

We give equal access to excellent care regardless of insurance type. When you check in for your appointment, the person at the desk will ask you for all the information needed (or verify it, if your information is already there) to get you into the system. This includes contact information, insurance information if you are covered, and other necessary details.

Your bill will include all physician services, which includes office visits, tests, and procedures performed, received at any of our Cayuga Medical Associates locations in Tompkins, Cortland, and Schuyler counties. We accept cash, personal checks, and most major credit cards (Visa, Mastercard, and Discover). If your insurance policy requires a co-pay for your visit, that payment is required when you check in. Please contact our office to arrange a payment plan or to apply for financial assistance.

Since each individual patient is unique, please contact the Patient Billing Office at the office of your physician for information about any medical procedures. The average price for any procedure may vary based on pre-existing health conditions of illness, and the actual procedure performed.

If you are hospitalized, you will be billed separately. These may include charges from your surgeon, anesthesiologist, or radiologist. The pricing information we provide is based on the average charge for specific medical services. We’re unable to provide you with what your deductible, co-insurance, or co-pay will be and whether a procedure will be covered by your insurance. Please contact your insurance company directly for this information. The amount you will owe depends on your insurance plan. If you do not have insurance and need an estimate or cost of your services, please contact the patient billing office and that information will be provided to you.

To pay your bill by mail, please send the remittance portion of the bill and your check to:

Cayuga Medical Associates, PC
PO Box 250
118 E. Seneca Street
Ithaca, NY 14851-0250

Please include your account number on your check.

If you have questions regarding a bill you receive in the mail, please call us at 607-882-0010, for help and explanations.

Please note: having a contract in place does not ensure coverage. Since many insurance policies are unique, please contact your insurance company to verify coverage.

We suggest that you discuss coverage with your employer or your private insurance carrier before you seek treatment at Cayuga Medical Associates, both to make certain you are insured and to learn how much of your treatment is likely to be covered by your policy. Any amount not paid by your insurance is your responsibility.

When you get your bill, if you are unable to pay your entire balance due in a single payment, we will work with you to set up a payment plan. Financial assistance is also available for those who qualify. You may contact us at (607) 882-0010 to set up a payment plan or to apply for financial assistance. Click here to learn more about financial assistance guidelines and to download an application. Cayuga Medical Associates will bill both your primary and secondary insurance carriers, so it is important for you to make sure you have provided us with current insurance information.

For medical care as a result of an auto injury, please provide us with your auto insurance information in addition to your health insurance. It is your responsibility to file an accident claim with your auto insurance. You are responsible for any non-covered charges.

If you are injured at work, we must bill Workers’ Compensation for the treatment. The bill will be sent directly to your employer or your employer’s Workers’ Compensation carrier. It is your responsibility to make sure that your employer completes an accident claim and the appropriate Workers’ Compensation papers to ensure prompt payment.

Cayuga Medical Associates will reduce or eliminate patient financial responsibility for necessary and appropriate treatment and prevention in situations where the individual requiring treatment qualifies under financial hardship guidelines. Determination of financial hardship is based upon the income and assets available directly to the patient (applicant), or indirectly available through a parent or legal guardian. Cayuga Medical Associates uses the most current Federal Poverty Income Guidelines as a basis for these determinations. Each applicant for assistance must complete a written application and provide any information that is reasonably necessary to verify financial information.

Please contact our Customer Service Representatives at (607) 882-0010, Monday through Friday between the hours of 8:30 am – 4:30 pm, to arrange a payment plan or obtain the application to apply for financial assistance.