The Pharmacy Department at Schuyler Hospital and Cayuga Medical Center provide all prescribed medication for inpatient and outpatient services, as well as the Seneca View Skilled Nursing Facility.  Our staff is a team of pharmacists and technicians who fill prescriptions and make deliveries throughout the hospitals.  Pharmacy Services are available 24 hours a day, 7 days a week to our patients and residents.

Throughout a patient’s or resident’s hospital stay, our pharmacists evaluate all aspects of drug therapy.  In addition to ensuring that medications are delivered promptly and accurately, pharmacists assist in:

• Detecting and preventing drug interactions
• Minimizing the likelihood of adverse drug reactions
• Providing drug information to patients, residents and
  healthcare professionals

We are committed to providing quality pharmaceutical care to our patients and residents, and to acting collaboratively with physicians, nurses and other health professionals.

Our pharmacy provides the following services:

• Outpatient prescriptions and vaccinations for community and employees
• Meds to Beds for discharge patients
• Specialty Pharmacy

We understand living with a chronic disease or serious illness can be hard and confusing at times – our goal is to provide you with knowledge, support, and peace of mind.  We work closely with you, your doctor, and your insurance provider to deliver high-quality, specialty pharmacy care.

As a specialty pharmacy patient, you can expect:

• Customized services for your specific health condition(s)
• Pharmacist assistance 24 hours a day, 7 days a week
• Ongoing education and training in person or over the phone
• Insurance navigation and financial assistance
• Refill reminders and follow-ups
• Fast and easy medicine delivery
• Patient Management Program benefits include:
  • Improved knowledge of medication uses and administration
  • Improved medication compliance by creating an individualized plan of care tailored to you
  • Advice on managing potential side effects
  • Greater self-management of medications and medical conditions

When your doctor sends your prescription to Cayuga Medical Center Outpatient Pharmacy, you are automatically enrolled in our specialty pharmacy program. These services are offered to you at no cost, and your participation is completely voluntary. You can stop at any time by letting a pharmacy staff member know.

Filling a prescription

• Your physician can send us your prescription(s), or you can provide it to us in person or through the mail.
• You will be contacted by a team member 5-7 days prior to your refill date. If you would like to contact us for a refill, you can call us and speak to a pharmacy team member to process your refill request.

Insurance navigation

Our team will work with your doctor and insurance company to help get your medicine covered. This process is called prior authorization. Prior authorizations may take a few days to complete, but we will let you and your doctor know what is going on along the way. Appeals: If your insurance will not pay for your medicine, you may be able to file an appeal with your insurance company. Our specialty pharmacy team can help you with the appeals process.

Financial Information

• Before your care begins, a pharmacy staff member will inform you of your out-of-pocket costs such as deductibles, copays, and coinsurance.
• We will provide you with the cash price of the medication upon request.

Obtaining your Prescriptions

• You have the option of picking up your medications or having them delivered for free to a safe location of your choice, like your home or doctor’s office. Protecting your health information is one of our top priorities, so that your medications will only be released to someone you have authorized. You or someone you authorize can conveniently walk-in Monday- Friday. Please refer to our hours of operation. If choosing delivery options, we will call you every month to find out how you would like to get your specialty medicine.We verify the delivery date and location every time we send out your medicine. Please call the pharmacy right away if your package is late or missing. If your medicine needs to stay cold, we ship it in a package that keeps it at the right temperature. We put a temperature monitor in each of our cold packages. Once you get the package, take the medicine out of the box and put it in the fridge. If you feel your medicine has gotten too hot or too cold during shipping, call the pharmacy right away for instructions.Some prescriptions require a signature when delivered. We will tell you when we need you to sign.
• Please open your order and review the contents immediately after you receive them to ensure your order is correct and complete. We encourage you to store your medication(s) in the proper way as soon as possible. Please contact us at (607) 274-4385 within one business day to report missing or damaged contents.