Healthcare Access Success
CMA PCP Offices are successfully on the Network Access Team’s call lines. Our mission for taking on these practices is to improve access for patients receiving and navigating care as well as providing a more centralized location for patients to access care.
Care Coordination
Care Coordinator, Brittany Thorpe coordinated with Optum Rx to eliminate >$30 copay for pediatric patient’s routine injectable medication. Last week, Rx was delivered to patients’ home without a payment required!
VBP Successes
In support of our VBP Contracts, CHP creates a Gap List that includes patients not meeting measure criteria. Each Care Coordinator is working to Close these Gaps in Care with a focus on hypertension patients to improve network performance on Controlling High Blood Pressure. Patients with COPD often have multiple hospital readmissions, with this being said, the Care Coordination Team is following-up on patients admitted to CMC to reduce these readmission rates.
Quality
Distributing Q3 Report Cards, including APPs for the first time. CHP Report Cards contain performance data for individual, practice, and network level performance.
what our patients are saying
“I have to say the last couple visits that I’ve had here have been wonderful. About a month ago I had an EGD and the staff were amazing! Explained everything in detail and made me feel at ease. I was very nervous and the nurse I had was very comforting. Tonight we had to take my son to the emergency room and they were awesome with him! We got right in. “
“The staff and accommodations at Cayuga Birthplace are amazing!!! This is what it I imagine it would feel like to be a celebrity getting VIP treatment. I wish I could stay longer – even the food options are 5 Star! The amenities are great. Everything is clean and designed beautifully. Not a single complaint, only praises!”
“I have had many occasions visiting CMC for myself and family. We have never had a bad experience there at all. Last October I had surgery and the nurses were amazing especially my night nurse. Thank you to all CMC staff for doing what you do every day with a smile.”
“I have been a Hemo dialysis patient for almost Five years. Prior to dialysis and during dialysis I have had several trips to the ER, due to other health issues & was admitted to CMC more than a few times. Each and every time I’ve been there, whether in patient or out, I have been treated with respect, professionalism, and efficiency. I give this hospital 2 thumbs up!! Thank you CMC for taking care of me all these years!!”
