Introducing MyChart

As we transition to our new electronic health record system, we want to assure you that your information is being securely transferred to MyChart. While you may not see all of your past records immediately, rest assured that we have access to your complete medical history.

Here’s what you can expect to see in MyChart:

• Upcoming appointments for surgeries, procedures, imaging, infusion services, and clinic visits
• Lab and imaging reports from the past 3 years, completed at Arnot Health and Cayuga Health facilities
• Past visit details from the last 3 years, including provider names and appointment dates
• Open orders (such as referrals or procedures) written on or after March 22, 2025
• Medications, allergies, and immunizations will be added after your care team reviews and confirms them—this will happen by your next scheduled visit

Some information, such as your medication list, allergies, and immunizations, will become available in MyChart after review by your care team—this will be completed no later than your next visit.

If you have questions about your health records in the interim, our staff can access all historical information and assist you as needed. Thank you for your patience during this transition!

Having trouble with MyChart? To best take care of your needs please use the contact information below:

• For MyChart functionality issues, call the MyChart Patient Support Line at 607-274-4449.
• For Patient Record questions, call the Health Information Management departments at  please call 607-274-4314, option 2.
• For Patient Care concerns, (non-MyChart related) where you need to report a favorable or unfavorable patient experience, please call Patient Relations at 607-274-4624.
• For Billing-related questions, please submit a request via “Ask a billing or insurance question” in MyChart or by calling 888-413-7501.

For any other questions or issues, please call the MyChart Patient Support Line at 607-274-4449.

Log into MyChart for:

• Billing account questions
• Request an itemized bill
• Financial assistance application questions
• Insurance updates and questions

What Can You Do with MyChart?

MyChart is your secure, personalized connection to your health information — all in one convenient place. With MyChart, you can take control of your health and stay connected with your care team, wherever you are. Here’s what you can do:

• View Test Results Quickly: Get your lab and imaging results as soon as they’re available—no need to wait for a phone call.
• Message Your Care Team: Send secure messages directly to your providers, ask questions, or request medical advice without picking up the phone.
• Schedule and Manage Appointments: Book, change, or cancel appointments with just a few clicks. You can even schedule follow-ups and view upcoming visits at a glance.
• Pay Bills and View Statements: Handle payments online easily, view past bills, and keep track of your medical expenses.
• Access Your Records Anytime: Review your health history, medications, allergies, immunizations, and more—24/7, from any device.
• Stay Informed and Involved: Use MyChart to receive reminders, follow-up instructions, and other updates that keep you on track with your care.

Ready to Get Started?

Learn how to sign up for MyChart by clicking here!

TIP SHEETS:
How to Personalize Communications Preferences in MyChart

How to Request Medical Records in MyChart

Signing Up for MyChart Proxy Access